Office Policies

Office Hours

Both offices are open Monday – Friday from 8am to 5pm.

Appointments

We have two offices for your convenience. Addresses and phone numbers to our two locations are listed on our home page.  To expedite your call when scheduling an appointment, please make sure to have your insurance card in front of you.  We will ask for important information that is on your card.

Once you have made an appointment you will receive a courtesy reminder call from our automated system 3 business days prior to your appointment. This system gives you the ability to confirm or cancel your appointment. In the event that you are not able to make your appointment after you have received your reminder call please make sure to contact us to reschedule.  This will allow us to give the appointment to another awaiting patient.  If you fail to cancel your appointment 24 hours in advance or no-show your appointment, you will be billed $35 for a late-cancellation/no-show fee.  This charge is not covered by insurance and is the patient responsibility.

First Visit

We will need a copy of your insurance card on your first visit to our practice and/or whenever there is a change to your insurance plan. We will also ask for your license or identification card on your first visit.

Please make sure to arrive 30 minutes prior to your scheduled appointment time for insurance verification and completion of paperwork. Please visit the Patient Forms section of our website and print the appropriate patient packet.  Please complete and bring with you to your first appointment.  If you are unable to print forms, please let a staff member know and we will mail you a packet to complete and bring with you to your first appointment.  Please do not mail back the completed forms.

If you are seeing one of our Pulmonary Doctors, you will be asked to bring a current chest x-ray or chest CT scan. You may do this by either bringing films or a CD from the center where you had this done.

Prescription Refills

Please contact your pharmacy first for refill authorizations, they will then contact us.  If you are requesting a controlled substance refill, please contact us with your refill request. Please allow up to 72 hours for us to process your refill request. Prescription refills are handled Monday through Friday during normal office hours.  Prescriptions will not be refilled on weekends or holidays. In order to provide excellent patient care and maintain a valuable and effective provider patient relationship, routine office visits are required.

Referrals

If we are your Primary Care Physician; due to the high volume of referrals processed by our staff, please allow five business days to process your referral to a specialist.

For patients seeing our specialists; it is your responsibility to obtain a referral/authorization from your Primary Care Physician. If we do not have a referral/authorization at the time of your appointment, you may be rescheduled until a referral/authorization can be obtained.

Disability & FMLA Paperwork

Please first contact the Medical Records department to discuss.  A staff member will help you coordinate the completion of your forms.  It is up to the Doctor whether he/she will complete your forms. You may need to schedule an appointment to see your Doctor to update your health status.  There is a fee for the completion of forms; the staff member you’re working with will inform you what the fee is and must be paid prior to the completion of forms.   Please allow up to 10 business days for completion. Due to various circumstances, more time may be required.  We will keep you informed and help coordinate extensions if needed.

Medical Records Requests

Please visit the Patient Forms section of our website for a copy of our Medical Records Authorization.  Complete, sign and return to the respective office you visit for processing.  If you are unable to print, please contact our Medical Records Department and a staff member will assist you.