Office Policies
We have Office Policies in place so that you can understand what to expect from our practice so that we can mutually succeed in your healthcare.
Our office is open Monday – Friday, 8:00 am – 5:00 pm. Our phone lines are answered from 7:00 am to 4:30 pm.
Our office observes the following Holidays; New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
Answering Service: We have an answering service that is available after business hours. This is for urgent matters only that cannot wait until the next business day. If you are having an emergency, please call 911 immediately.
Appointments and Cancellations: We see patients by appointment only. A courtesy reminder will be sent a few days prior to your scheduled appointment. If you are unable to keep your scheduled appointment, 24 hours’ notice must be given. Failure to contact us will result in a $35.00 fee.
We offer same-day appointments as well as telemedicine appointments.
Prescription Refills: Please contact your pharmacy, they will then contact us. Please allow up to 72 hours to process.
Some illnesses/medical conditions require routine monitoring and you will need to schedule weekly or monthly appointments at the direction of your Healthcare Provider.
Test Results: If you did not schedule an appointment to review your results or you have not heard from us regarding your test results, please contact our office.
Referrals: If we are your Primary Care Provider; urgent referrals will be processed immediately. For non-urgent referrals, please allow 10 business days to process your referral to a specialist.
If you’re scheduled with a Pulmonary or Gastroenterology Provider and your medical insurance requires a referral or prior authorization; it is your responsibility to obtain this from your Primary Care Provider. If we do not have a referral/authorization at the time of your appointment, you may be rescheduled until a referral/authorization can be obtained.
Medical Records: We will provide you a copy of your medical records upon completing a Medical Records Authorization. These are available in the office or on our website under Patient Forms. Please allow up to 10 business days for non-urgent requests.
Disability, FMLA, Physician Statements, and Insurance Forms: There is a fee for the completion of forms. This is a non-covered service and there are no exemptions based on the type of insurance coverage you have. The fee will vary due to the complexity of the forms and the time needed to complete. Please allow up to 10 business days for completion. We will notify you if more time is required on our part. You may be asked to schedule an appointment with your Healthcare Provider to have the forms completed. Forms are at the approval of your Healthcare Provider.
Insurance: As a courtesy to our patients, we will file insurance claims from our office on your behalf. In order to do this, we require up-to-date information from you. We will need your Demographic Form and Insurance information updated annually or upon any changes as they occur. Please be sure to bring the following to your appointment; your health insurance card(s) and a photo ID as well as any other forms that will assist in making sure that your claim is filed correctly. You will be billed after your claim has been processed by your insurance carrier if there are any services not covered and/or any remaining balances.
Copays, co-insurance, and deductibles are due at the time of service.
Although we’re contracted with several insurance companies, it isn’t possible for us to know each patient’s individual benefits. It’s your responsibility as the patient to know what benefits are covered and what isn’t under your insurance carrier. Please contact your insurance company for benefits and coverage questions.
All accounts are subject to collections for unpaid balances after 90 days.
We accept cash, check, Visa, MasterCard, Discover, and American Express. There is a $25.00 fee for returned checks.