We have Office Policies in place so that you can understand what to expect from our Physicians and Staff so that we can mutually succeed in your healthcare.
Office Hours: Our office is open Monday – Friday, 8:00 am – 5:00 pm. Our phones are answered from 7:00 am to 4:30 pm.
Due to COVID-19, our office hours may vary. Please call our office for details.
Our office observes the following Holidays; New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day.
Appointments and Cancellations: We see patients by appointment only. A courtesy reminder will be sent a few days prior to your scheduled appointment. It you are unable to keep your scheduled appointment, 24 hour must be given. Failure to contact us will result in a $35.00 fee.
We offer same-day appointments.
Prescription Refills: Please contact your pharmacy, they will then contact us. Please allow up to 72 hours to process refill requests. Prescriptions are not refilled on weekends or holidays.
Some illnesses/medical conditions require routine monitoring and you will be asked to schedule weekly or monthly appointments with your Healthcare Provider.
Answering Service: We have an answering service that is available after business hours. This is for urgent matters only that cannot wait until the next business day. If you are having an emergency, please call 911 immediately.
Test Results: If you did not schedule an appointment to review your results or you have not heard from us regarding your test results, please contact our office.
Referrals: If we are your Primary Care Physician; urgent referrals will be processed immediately. For non-urgent referrals, please allow 5 business days to process your referral to a specialist.
If you’re seeing our Pulmonologist or one of our Gastroenterologists and your medical insurance requires a referral or prior authorization; it is your responsibility to obtain this from your Primary Care Physician. If we do not have a referral/authorization at the time of your appointment, you may be rescheduled until a referral/authorization can be obtained.
Medical Records: We will provide you a copy of your medical records upon completing a Medical Records Authorization. These are available in the office or on our website under Patient Forms. Please allow up to 10 business days for non-urgent requests.
Disability, FMLA, Physician Statements, Insurance Forms: There is a fee for the completion of forms and is the patient responsibility. This is a non-covered service and there are no exemptions based on the type of insurance coverage you have. A Medical Records staff member will contact you to inform you what the fee is. It will vary due to the complexity of the forms and the time needed to complete. Please allow up to 10 business days for completion. We will notify you if more time is required on our part. You may be asked to schedule an appointment with your Healthcare Provider in order to have the forms completed. Forms are at the approval of your Healthcare Provider.
Keeping your Medical Record Up-To-Date: In order to provide the highest quality medical care, you will be asked to update your Demographic and Insurance information annually. However, it’s important that if any changes occur before your annual date, please let us know immediately to avoid issues.
Insurance: As a courtesy to our patients we will file insurance claims from our office on your behalf. In order to do this, we require up to date information from you. We will need your Demographic Form and Insurance information updated annually or upon any changes as they occur. Please bring to your appointment; insurance card(s) and a photo ID as well as any other forms that will assist in making sure that your claim is filed correctly. You will be billed after your claim has been processed by your insurance carrier if there are any services not covered and/or any remaining balances.
Copays, co-insurance and deductibles are due at the time of service.
Although we’re contracted with several insurance companies, it isn’t possible to know each patient’s individual benefits. It’s your responsibility as the patient to know what benefits are covered and what isn’t under your insurance carrier. We recommend contacting your insurance company for benefits and coverage questions.
All accounts are subject to collections for unpaid balances after 90 days.
We accept cash, check, Visa, MasterCard, Discover, and American Express. There is a $25.00 fee for returned checks.